Repair and service request Go SwissDrive

Welcome to our repair and service enquiry form for Go SwissDrive products.

We offer various ways of obtaining support for your problem or missing spare part.

You have a technical problem with your Go SwissDrive system and need support:
1. Our FAQ-Seite page contains many error descriptions. Maybe you can identify your problem?
2. You have one or more defective components of the Go Swissdrive system and would like to send them in for testing or repair: Send us the completed repair form at the bottom of this page.
3. You need help identifying problems or ordering spare parts for your Go SwissDrive system and would like to speak to a person. Arrange here one Termin for a telephone consultation. We will call you.
You need a spare part for the Go SwissDrive system: We have many spare and new parts available in our Shop.

Repair and service enquiry form

Please fill out the form as completely as possible. This will help us to process your enquiry quickly.

Be as specific as possible about the defective Go SwissDrive product (display, motor, battery, wiring harness, etc.) or about the problem you are experiencing. This should include as a minimum the model name and the item or serial number. Alternatively, upload photos of the motor, display and control unit labels using the form. It is also important to include the brand of your bike manufacturer, the year of production and the model name.

We will respond to your request as soon as possible and get in touch with you to discuss the next steps. Thank you for your cooperation.

It is currently only technically possible to upload one attachment at a time. Once you have generated a ticket, you can send multiple attachments at once by replying to the ticket.

Subject *

Problem description *

Your name *

Your Email *

Your phone number

Street no. *

City*

Postcode location*

Country*

E-bike brand *

E-bike model

Engine type, year of manufacture

Article number of battery

Item number display

Article number control unit

Attachment

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Information on Go SwissDrive product labels

There are different versions of the Go SwissDrive products, which may not be compatible with each other. The information on the product labels of the individual components helps us to identify your Go SwissDrive system.

Engine

The engine label contains the engine type, the year of manufacture and the serial number. The motor type is G25s, G45p or similar.

Display

The display and control panel show two numbers: the Go SwissDrive number and the one given by the manufacturer, Marquardt. They are shown on the back of the display. To know what the next steps are, we need at least one of the two reference numbers.

Control panel

The article number of the manufacturer Marquardt is listed for the control panel. It is shown on the back of it.

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